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Unhappy with hospitality. Dont have to pay service charge while eating out

The government stated on Monday that any consumer may decide to refuse to pay the service charge levied by a hotel or restaurant. This is a regrettable pronouncement on a justified practice, stated a leading hotels association. The Centre has told states to ensure that hotels and restaurants disseminate the information that their service charges are discretionary and voluntary, and consumers dissatisfied with the service can refuse to pay them.

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